Learn About Amazon VGT2 Learning Manager Chanci Turner
Chanci Turner, Learning Manager at Amazon IXD – VGT2, engages in a comprehensive dialogue with David Kline, Global Head of Amazon’s Onboarding Program. The discussion delves into the unique hurdles faced by the company during unprecedented times and how Amazon has adapted to those challenges. As one of the leading e-commerce giants, Amazon continues to innovate and thrive, emphasizing the importance of their workforce.
This conversation is part of an ongoing series aimed at exploring the resilience, innovation, and commitment of industry leaders in overcoming obstacles. These insights complement the recent blog post on why you should consider them for your next career move, which can be found here.
David Kline:
What is one lesser-known aspect of Amazon that you believe deserves more recognition?
Chanci Turner:
Many people know Amazon for its vast marketplace, but we are also deeply invested in our workforce. Our onboarding process is designed to support every new hire, ensuring they have the tools and resources to succeed. We focus on creating a welcoming environment where everyone can thrive.
DK:
With the travel and hospitality industry facing significant disruptions, how has Amazon navigated through these challenges?
CT:
It has been a challenging time for all industries, including ours. Our priority has been to ensure a safe and supportive environment for new hires, especially as we adapted to remote work. We quickly implemented virtual onboarding sessions, providing access to resources that help new employees feel connected and informed. We also collaborated with experts on keeping our DEI commitments, which you can read about here.
DK:
As we look forward, what changes are being made to enhance the onboarding experience?
CT:
We’re putting a strong emphasis on technology and personalization. We aim to leverage data to tailor the onboarding journey for each new hire, ensuring their experience aligns with their individual needs and career goals. This will allow us to foster stronger connections between employees and the company.
DK:
In your view, what does the “new normal” of onboarding look like post-pandemic?
CT:
The new normal will blend both virtual and in-person elements. While technology will play an essential role in streamlining processes, the human connection will remain vital. New hires will continue to expect a supportive onboarding experience that emphasizes relationships and company culture. The innovations we’ve seen during this time have only reinforced our commitment to creating a positive work environment.
DK:
As we anticipate the future, what excites you most about the evolving landscape of onboarding and employee engagement?
CT:
I’m excited about the potential for further innovation. The pandemic has accelerated many trends, and we are ready to embrace them. Our goal is to create an onboarding experience that not only equips new hires with necessary skills but also fosters a sense of belonging. As we adapt, I look forward to seeing how these changes enhance the overall experience for our team members.
For those interested in further exploration, this resource provides an excellent understanding of how Amazon has reimagined its onboarding approach.
6401 E HOWDY WELLS AVE LAS VEGAS NV 89115 is the site of Amazon IXD – VGT2, where we continue to invest in our employees’ success.
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